Cancellation Policy

At Shed Ora, we understand that you may occasionally need to cancel an order. Please contact us as soon as possible if you wish to make a cancellation request.

Cancelling an Order

Orders may be cancelled before they have been dispatched.

To request a cancellation, please email:

Email: support@shedora.co.uk
Phone: +44 7832 742817

Please include your order number, full name, and the email address used at checkout so our team can locate your order quickly.

Orders Already Dispatched

Once an order has been dispatched, we may no longer be able to cancel it.

If your order has already left our facility, you may need to wait until it has been delivered and then request a return in accordance with our Return & Refund Policy.

Refunds for Cancelled Orders

If your cancellation is approved before dispatch, any eligible payment will be refunded to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Changes to an Order

If you need to change your delivery address, product, quantity, or other order details, please contact us as soon as possible.

We will make every reasonable effort to accommodate changes before dispatch, but changes cannot be guaranteed once processing has begun.

Contact Us

For cancellation enquiries, please contact:

Shed Ora
Email: support@shedora.co.uk
Phone: +44 7832 742817

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday, Sunday, and UK public holidays: Closed

Company: SHEDS ALIVE LIMITED
Company Number: 11297589
Address: 1 Peach Street, Wokingham, Berkshire, United Kingdom, RG40 1XJ